Quality System Management ISO 9000 (2000)

ISO 9000:2000 A tool for Customer Satisfaction

ISO 9000:2000 is a series of standards developed by (ISO) International Organization for standardization consisting of five (5) main quality standards:

ISO 9000:2000 Quality Management Systems-Fundamentals and Vocabulary
ISO 9001:2000 Quality Management Systems -Requirements
ISO 9004:2000 Quality Management Systems -Guidelines for Performance Improvements
ISO 10005 Quality Management -Guidelines for Quality Plans
ISO 19011 Guidelines for Auditing Quality/or Environmental Management System Auditing

Although often referred to as quality standards, these are Quality Management System tools that describe the critical ingredients to ensure customers are provided quality products and services.
The ISO 9001:2000 standard has 8 system elements describing the minimum requirements of sound business practice. Examples of ISO 9001:2000 requirements include:

Customer complaint resolution
Formal design reviews
Testing of all deliverables
Reviews of requirements before accepting contracts
Regular audits to verify compliance and the effectiveness of procedures

The purpose of ISO 9000:2000 Quality Management System Standards is to provide customers with confidence that suppliers, contractors, subcontractors, and vendors have documented, effective and independently verified Quality Management Systems.
Companies show customers that the service they provide is efficient and that all the processes in their Quality Management System are:

Monitored
Verified
Fit for purpose
What the customer wants
Represents a way of sharing best practices
Promoting transparency and effectiveness
Avoid the risk that innovative processes and changes confined to selected people and get lost when these people leave the organization

THE NEW ISO 9000:2000 SERIES COMPRISES THESE MAIN STANDARDS:

ISO 9000 Quality Management Systems – Fundamentals and vocabulary.
ISO 9001 Quality Management Systems – Requirements.
ISO 9004 Quality Management Systems – Guidelines for performance improvement.

SYSTEM ELEMENTS ISO 9000:2000

1] SCOPE
2] NORMATIVE REFERENCE
3] TERMS & DEFINITIONS
4] QUALITY MANAGEMENT SYSTEM
5] MANAGEMENT RESPONSIBILITY
6] RESOURCE MANAGEMENT
7] PRODUCT REALIZATION
8] MEASUREMENT ANALYSIS & IMPROVEMENT

Key Revisions to ISO

Management – Showing commitment to development and improvement of the quality system.

Responsibility – More customer focused.

Resource Responsibility – Competency of staff, training, facilities, work environment.

Product Realisation – Process oriented approach to defining the business operations all parts of ISO

Measurement Analysis – Includes need to monitor customer satisfaction-define methodology. Includes audits. Improvement Analysis of data, nonconformity. corrective action and preventative action.